Terms and Conditions

Preservation Process

Client understands that preservation process generally takes 4-5 months. Further time may be required to completely dry out and reconstruct flowers.
If any flowers provided by client contain mold or are otherwise damaged, preservation artist may replace those specific stems with fresh ones to their discretion.
Client understands that pressed flower’s color may fade over time.
Client understands that pressed flowers change in color during the preservation process.
Client understands that their final frame may not contain all flowers provided by client.
Client understands that final frame may differ from approved layout due to difficulty to exactly replace the layout when gluing.
Client understands that changes cannot be made to the frame after it is sealed.

If damage occurs to frame during shipping, client must take pictures and send them to the preservation artist within 24 hours of frame being delivered. Client is responsible to return to frame to client within 2 weeks of damage so that preservation artist can repair it.
Client understands they are responsible for cost of shipping bouquet to preservation artist (if applicable).
Client understands they are responsible for the cost of shipping the final frame to client (if client is not picking up their frame in person).

Refunds are not issued on in progress and completed custom frames. In the rare exception that a refund is issued, it is at the discretion of the preservation artist.
If flowers given to the preservation artist are deemed unworkable by preservation artist (contain mold, bugs, freeze damage, etc) then client will be given a refund and flowers will be discarded.
Client may cancel their order for a full refund up to 2 weeks before the designated date the preservation artist is to receive the flowers on the order form.
For any refunds issued, the preservation artist will only offer refunds up to the amount paid to The Fleur Press (not the cost you paid to your florist for your bouquet).

Client should remove ribbons and other non-flower related items from bouquets if client would like to keep them
The Fleur Press does not keep track of and return vases or other flower vessels. The Fleur Press recommends that client use a cheap vase or ziploc bag around the stems of the flowers if they want to keep their vase.